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Error 504
This error occurs if you are attempting to launch Genealogy Browser without a group. If you are attempting to view search results with Genealogy Browser, please login to your account and create a group by clicking on “View or Edit my family tree” in the Top Tasks box. Once the group has been created, you may return to the search results or perform the search in Genealogy Browser.
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Error 650
This error may occur if you are attempting to add an individual as their own parent.
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Error 671
You may receive this error if you are attempting to export a GEDCOM to a folder that is right-protected or has insufficient space. If you are not the Administrator of the computer, you may not have rights to save the file to the specified folder.
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4.
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Error 7009
The 7009 error occurs when the requested record does not exist. You may receive this if the information that you are attempting to display has recently been removed.
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5.
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Error 7010
This error was caused by a problem on our servers while creating a group. Please request assistance from Customer Support.
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6.
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Error 10006
This error was caused by an exception on our servers while creating an account. Please request assistance from Customer Support.
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7.
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Error 12002
This error is caused by a time-out in your Internet Connection while retrieving data from OneGreatFamily. This could be caused by your ISP (Internet Service Provider) or certain software that you are running. Internet Explorer 7 Beta 2 will cause Internet Connection time-outs.
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8.
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Error 12029
This error is usually caused when Genealogy Browser is denied access to the Internet by personal firewall software. In order to run Genealogy Browser, you must allow it permission through any personal firewall software that you are running.
For Norton Internet Security users:
Please follow the steps below in order to allow Genealogy Browser access to the Internet:
1. Open Norton Internet Security and click on Personal Firewall.
2. Click on Configure (If you are running NIS 2003, skip this step.)
3. Click on the Programs tab.
4. Change the policy for any programs labeled “OneGreatFamily Genealogy Browser” or “Z.exe” to “Permit All.”
5. Click on OK.
For McAfee Security Center users:
If you are using McAfee Security Center, please follow these steps in order to allow Genealogy Browser access to the Internet.
1. Open McAfee Security Center and click on Personal Firewall. (If you are not sure how to open McAfee, double click on the red or black box with the white M in it near the clock in your system tray.)
2. Under “I want to...” click on “view the firewall summary.”
3. In the new window that appears, under Internet Applications, change the permissions settings to “Allow full access” for any programs labeled OneGreatFamily® Genealogy Browser or Z.EXE.
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9.
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Error 12152
Please see Error 12029. The causes of these errors are similar.
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10.
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Error 13203
This means that Genealogy Browser is already running on your computer. Only one session of Genealogy Browser can be running at a time. If you see a message saying that the browser is already running, this probably means that it is running behind this message on another page. If you cannot find the browser page, try ending the process for Z.exe in the Windows Task Manager or restart your computer.
To end the process in the Windows Task Manager:
1. Hit Alt+Ctrl+Delete and go to the Task Manager.
2. Go to the Processes tab.
3. End the process on Z.exe by clicking End Process.
4. Re-launch the genealogy browser.
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Error 80016
This error is due to a proxy server. To correct this problem, you will need to edit the Z.ini file saved in your C:\WINDOWS folder. This will not harm your computer or affect other programs. This file is specific to Genealogy Browser. Place the following two lines at the bottom of the file and then save it.
[Settings]
proxy=0
(If you already have the [Settings] line, simply place the proxy=0 line below it.)
If you don’t know how to get to the file, here are some more instructions to help you:
1) Go to the C Drive on your computer (It might say "Local Disk: C", and you can get to it from clicking on My Computer from the desktop.)
2) In the WINDOWS folder, find a file that says Z.ini or Z.
3) Open the file by double clicking on the icon.
4) It will open up WordPad/Notepad. In the file, add to the very end of the information that you already have in the Z file the 2 lines of information as instructed above.
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12.
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Error 13207 - Genealogy Browser Launch Stage 1 Error
Your web browser was unable to download the Genealogy Browser. The Genealogy Browser is required to view the genealogy you requested to see. There are a couple of reasons why this may happen:
You may have clicked "No" when the Security Warning window appeared.
 When a window like the one at the left appears, you must click on the "Yes" button in order to download the Genealogy Browser. OneGreatFamily.com''s Genealogy Browser will not gather personal information or do anything unwanted to your computer. The Genealogy Browser is required to view the genealogy you requested.
You may be using Norton firewall or another type of personal firewall
Click here for more instructions.
Your computer rights may not allow you to download our Genealogy Browser
Click here for more instructions.
You may be using a web browser other than Internet Explorer
Click here for more instructions.
You may be using an Operating System other than Windows XP/Vista/2000/2003
Click here for more instuctions.
Internet Explorer''s security settings may be set not to allow ActiveX controls to download
Click here for more instructions.
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Error 13204 - Genealogy Browser Launch Stage 2 Error: Init Failed
Your web browser was unable to download the Genealogy Browser. There are a couple of reasons why this may happen:
You may be using a web browser other than Internet Explorer
Click here for more instructions.
You may be using an Operating System other than Windows XP/Vista/2000/2003
Click here for more instuctions.
Internet Explorer''s security settings may be set not to allow ActiveX controls to download
Click here for more instructions.
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Error 13205 - Genealogy Browser Launch Stage 3 Error: Interrupted
If you get this error, it probably means your Internet connection was interupted while launching the Genealogy Browser. Make sure you are connected to the Internet, go back and try again. If you continue to get this error, please contact Technical Support.
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15.
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Error 13201 - Genealogy Browser Launch Stage 4 Error: Timeout
If you receive one of these errors, there is a problem executing the Genealogy Browser on your computer. Please contact customer support using our contact form.
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16.
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Error 13202 - Genealogy Browser Launch Stage 4 Error: Create Process Failed
If you receive one of these errors, there is a problem executing the Genealogy Browser on your computer. Please contact customer support using our contact form.
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Error 13206 - Genealogy Browser Launch Stage 4 Error: No Return Value
If you receive this error, there is a problem executing the Genealogy Browser on your computer. Please contact customer support using our contact form.
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Error 13203 - Genealogy Browser Launch Stage 4 Error: Genealogy Browser already running
This means the Genealogy Browser is already running on you computer. Only one instance of the Genealogy Browser can be running at a time. Click here for instructions on how to close an already running instance of the Genealogy Browser.
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