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Operating System
Genealogy Browser is compatible with the following versions of Windows:
XP/Vista/2000/2003
Genealogy Browser is not compatible with MAC OS, WebTV, or Unix based operating systems (i.e. Linux); however, some MAC OS users may be able to run Genealogy Browser with Virtual PC and some Linux users may be able to run Genealogy Browser with CrossOver Office or the free-release Wine software.
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Web Browser
The Genealogy Browser is compatible with Internet Explorer and Netscape (4.0 or higher). Because the Genealogy Browser relies on some of the functions packaged with Internet Explorer, all OneGreatFamily members must have Internet Explorer 4.0 (or higher) installed on their computer. Internet Explorer can be downloaded for free at www.microsoft.com.
Internet Explorer
Your Internet Explorer security settings must be set at default medium or lower in order to run the Active X control. To edit your settings, on the Tools menu select Internet Options and then open the Security tab.
Netscape:
You will be prompted to download and install the Netscape plug-in the first time you log in to the Genealogy Browser. Remember, you must have Internet Explorer installed on your computer. (If you are using Netscape and were not prompted to download the plug-in, please click here).
AOL:
If you experience problems while using AOL''s specialized browser, please use Internet Explorer or Netscape to access OneGreatFamily. After you log onto AOL, minimize the AOL browser, launch Internet Explorer or Netscape, and type www.OneGreatFamily.com into the address bar.
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Anti-Virus Software
Some Anti-Virus Software will prevent the Genealogy Browser from accessing the Internet.
If the Genealogy Browser will not load, please disable your anti-virus software and try it again. Once the Genealogy Browser has loaded, you can enable your anti-virus software.
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WebTV, Macintosh, and Linux/Unix
The Genealogy Browser is not compatible with Mac OS, WebTV, or Linux/Unix.
Some Macintosh users may be able to run the Genealogy Browser with Virtual PC.
Some Linux users may be able to run the Genealogy Browser with CrossOver Office or the free-release Wine software.
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Personal Firewalls
Some personal firewall software will prevent the Genealogy Browser from accessing the Internet.
Please allow OneGreatFamily programs permission through any personal firewall software that you are running (Norton, Blue Ice, etc.). If you are not sure how to allow programs access through, please temporarily disable the firewall and see if you are able to use the Genealogy Browser.
If you are using Norton, please follow these steps in order to allow OneGreatFamily programs access:
1. Open up Norton Personal Firewall/Internet Security and navigate to the Permissions/Internet Access Control list.
2. Scroll down the list until you find "OneGreatFamily Genealogy Browser" (there may be more then one listed).
3. Remove all "OneGreatFamily Genealogy Browser" entries from the access control list by clicking the remove button.
4. Select "Add to access control list". Navigate to C:\Program Files\OGF, and select the file Z.exe.
5. A screen will appear asking you to select a form of access. Select the box "Permit access to the Internet."
6. Scroll down the Access Control list and make sure that the Permit All tag is selected on the Z.exe file.
Note: You can disable your personal firewall by right clicking on its icon and going to disable.
Note: If you are receiving the 12029 error when you launch your group, this may be because of some personal firewall software.
Note: A personal firewall is different from a Network Firewall. OneGreatFamily only uses port 80.
Note: When a new version of the Genealogy Browser is released, you may need to re-allow it access or again temporarily disable the firewall.
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Computer Rights
In order to download the Genealogy Browser, you must be logged into your computer with an account that has the rights to install programs. If you are using a restricted use account on your computer, you should log into your computer with an Administrator account or contact your Computer Administrator in order to download the Genealogy Browser.
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Other
If you are using a proxy server and experiencing problems launching the Genealogy Browser, please send a request for help through our contact form. (Error 12152, Error 80016)
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